Products & Style
Q: What kind of products do you offer?
A: We specialize in gothic and alternative apparel, including accessories, bags, headwear, jewelry, and clothing for both men and women. Our collections are carefully curated for those who embrace dark elegance and unique style.
Q: Is your clothing true to size?
A: Yes, we provide detailed size charts for each product to help you find the perfect fit. We recommend checking these charts before purchasing, as our styles may vary.
Ordering & Account
Q: How do I create an account?
A: You can create an account during checkout by providing your email and setting a password. This allows you to track orders and save preferences for future visits.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] for assistance.
Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.
Q: Is my payment information secure?
A: Absolutely. We use advanced encryption technology to protect your personal and payment details, ensuring a safe shopping experience.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide, excluding Asia and a few remote areas due to logistical constraints.
Q: What are your shipping options and times?
A: We offer two options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after shipment.
– Free Shipping (orders over $50): Shipped via EMS, delivered within 15-25 business days after shipment.
Order processing takes 1-2 business days before shipment.
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after shipment.
– Free Shipping (orders over $50): Shipped via EMS, delivered within 15-25 business days after shipment.
Order processing takes 1-2 business days before shipment.
Q: Do you provide tracking information?
A: Yes, once your order is shipped, you’ll receive a confirmation email with tracking details to follow your order’s journey.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 15 days of receipt. Items must be in original condition with tags attached. Visit our Returns Policy page for details or contact us at [email protected].
Q: How long do refunds take?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned items.
Contact & Support
Q: How can I contact customer service?
A: For urgent inquiries, email us at [email protected]. We aim to respond within 24 hours.
Q: What are your business hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM CST.