Welcome, dark souls and style rebels. At Gothic Wear Store, we honor your journey through the shadows with a shipping and returns policy crafted to match your unique elegance. Below, you will find detailed guidance on how we deliver your attire and handle returns or exchanges, ensuring your experience remains eternally secure.
Shipping Information
We strive to dispatch your orders with the solemnity and speed your dark aesthetic demands. Our shipping processes are designed to bring your chosen items to your sanctuary without delay.
Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. During peak seasons, slight delays may occur, but we will keep you informed.
Shipping Methods & Times:
- Standard Shipping: We use DHL or FedEx for reliable delivery. Shipping fee is $12.95. Delivery time is 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we use EMS. Delivery time is 15-25 business days after dispatch.
Note: We ship globally, excluding Asia and certain remote areas due to logistical constraints. Please ensure your address is accurate to avoid delivery issues.
Returns & Exchanges Policy
We understand that even the most meticulously chosen items may not always resonate with your dark elegance. Our returns and exchanges policy is designed with respect for your transformation.
Eligibility Period: You may return or exchange items within 15 days of receiving your order. This window allows you to reflect on your purchase and ensure it aligns with your aesthetic.
Conditions for Returns & Exchanges:
- Items must be unworn, unwashed, and in their original condition.
- Tags must be attached, and items should be in their original packaging.
- Proof of purchase (order number) is required.
Non-Returnable Items: To preserve the sanctity of personal adornment, the following items are not eligible for return or exchange due to their intimate nature and hygiene considerations:
- JEWELRY
- HEADWEAR
These exceptions are necessary to protect the darkness we all cherish.
Step-by-Step Return Process
- Initiate Your Request: Contact our customer service acolytes at [email protected] within 15 days of receipt. Provide your order number and details of the item you wish to return or exchange.
- Await Authorization: We will respond within 2 business days with a Return Authorization Number (RAN) and instructions.
- Prepare Your Package: Securely pack the item(s) in their original packaging, include the original invoice, and clearly mark the RAN on the outside of the package.
- Ship Your Return: Send the package to the address below. We recommend using a tracked shipping service, as you are responsible for the return shipping costs.
- Confirmation: Once we receive and inspect your return, we will notify you via email within 5 business days regarding the status of your refund or exchange.
Return Shipping Address:
Gothic Wear Store
Returns Department
3580 Little Acres Lane
Rantoul, IL 61866
USA
Refunds: The Return of Your Darkness
Upon approval of your return:
- Timing: Refunds will be processed within 7-10 business days after we receive the returned item.
- Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping fees are non-refundable.
Exchanges: A Shift in Shadows
To exchange an item for a different size or color, follow the return process above. Once your return is received and approved, we will ship the requested replacement item. If the exchange item is of higher value, you will be charged the difference; if it is of lower value, we will refund the difference.
Contact Our Acolytes: For questions or to initiate a return, reach out to our guardians of style at [email protected]. Hours: Monday-Friday, 9 AM-5 PM CST.
This policy applies only to orders shipped to regions we serve (global, excluding Asia and certain remote areas). Original shipping fees are non-refundable. For items damaged during shipping, please contact us immediately upon receipt.